FAQ

Term of Delivery

What is Sonofax E-shopping or E-Catalogue?

Sonofax e-Shopping or e-Catalogue features great deals on products of manufacturing office consumables including computer supplies and printing, paper products, imaging products, computer supplies, plan printing paper roll, facsimile ink film, photo paper, barcode ribbon, ATM rolls, parking tickets, gaming tickets, lottery tickets and etc. Promotional notifications are features of update sent directly to your inbox, while shopping cart products may be viewed under the ‘E-Catalogue’ tab on www.sonofax.com

What should I do after registering as member & bank in the payment thru ipay88 for my online orders? Do I just wait for the product(s) to be delivered?

Yes, products will be delivered upon payment approval by ipay88 payment gateway. It is important to ensure that the delivery address user keyed or fill in thru our electronic form was correct. Reason is to ensure that the product(s) reaches your doorstep on time.

What is the difference between pick-up and delivery?

We provide some deal of purchasing options for pick-up or delivery. The pick-up option requires customers to pick-up or self-collection their products from a physical place (at our factory Sonofax). While another option is, we deliver after payment is successful. Deals with delivery will deliver your deliveries products to your doorstep. Delivery is to (1) one location address per order, per Delivery Order/Invoice. Subject to Terms & Conditions apply. Self-Collection please call us at least (1) one day in advance.

I register with a pick-up or self-collection option. Can I change it to delivery or vice-versa?

Changes are not encouraged once you have keyed in your desired option, as it may cause your product to arrive late since logistic arrangements have been made earlier. However, you may always contact the e-commerce team members to check whether there are any possibilities for changes if absolutely necessary.

What do the different delivery terms mean?

AREA	DELIVERY SURCHARGE	ORDER METHOD
Local Klang Valley	Free Delivery with purchase above RM 500.00 per Invoice	E-Commerce or Call In
Local Outstation	Free Delivery with purchase above RM500.00 per Delivery Order	E-Commerce or Call In
East Malaysia	Min chargeable 0.5m³, except Labuan & Lahad Datu 1.0m³	Strictly Call In only
Overseas	Please call to confirm	Strictly Call In only

Local Klang Valley Delivery Included:
Free Delivery above RM500.00 per Invoice & per order in the purchased transaction.

Local Outstation Delivery:
Cost of delivery is not factored into the price and in fact is free for purchase above RM 500.00 per Invoice & per order for all Peninsular Malaysia, Excluded East Malaysia, Langkawi, Tioman, Labuan Brunei & overseas.

Nationwide Delivery Available:
Delivery may be available with a surcharge. Please call to confirm.

Overseas Delivery:
Delivery is available to Overseas but will be handled by our Export Department Sales Representative Team. Please call to confirm. Order must be made via call in or email to us directly at info@telepaper.com

What is the min order per delivery?

Local Delivery:
Min per transaction must be at least RM 500.00 & above per Delivery Order/Invoice.

Peninsular Malaysia:
Min per transaction must be at least RM 500.00 & above per Delivery Order.

East Malaysia:
Min chargeable per transaction must be at least 0.5m³ per transaction Delivery Order, EXCEPT Lahad Datu & Labuan at 1.0m³. Order must thru our East Malaysia sales team member. Please call to confirm.

Overseas Delivery:Order will be handled by our export Sales Representative Team. Please feel free to visit our official website at www.telepaper.com or email us directly at info@telepaper.com

When will my products arrive?

Local Delivery:
Delivery typically takes 2-3 working days, once the payment receives & subject to payment clearance by ipay88 payment gateway.

East Malaysia:
Estimated 2-3 weeks subject to payment clearance & min chargeable volume of 0.5m3 for all Ports of delivery within 10km radius and ground floor only except for Labuan & Lahad Datu, minimum 1m3. Note: Additional charges for 1st Floor and above. Please call to confirm.

Overseas Delivery:
Subject to destination or country selection. Will be handle by our export Sales Representative teams member. For further information, kindly contact us at email info@telepaper.com

Remarks: Above conditions subject to stock availability & min quantity order is required. For bulk order, please call to confirm.

Are products covered by warranty?

The products sold on Sonofax Sdn Bhd are sold as described on the deal page. To claim a manufacturer’s warranty, please contact Sonofax Sdn Bhd for the deal. Contact information is located on Contact Us tab at our website. Term and Condition may apply.

What if I receive a defective products?

Defective products are handled on a case-by-case basis. Customers can opt to send in photos of their defective product to Sonofax Sdn Bhd thru walk in or thru the email at enquiry@sonofax.com and will thereafter be advised. Products with manufacturing defects will either be replaced or refunded. Subject to Terms & Conditions of replacement.

What if I need to return my products?

There are strictly no returns. Exchange can be made if the item(s) sent to you is incorrect or found defected only. Do take note that all returns are inspected upon receipt. Items return must be in original packaging. All returns will be subject to handling fees. Terms and Conditions apply.

What if a product damage upon delivery?

All damages upon delivery must be reported to Sonofax Sdn Bhd within 48 hours(2 working days) from the delivery date. Customer is requiring to indicating clearly at our Delivery Order upon receiving goods, which damages found on the spot upon goods delivery to the doorstep. Customer can opt to email us photos of the damages and proof of damages thereafter the reporting. Damages after 48 hours, will subject to management decision.

Replacement will be one to one, subject to fulfill our requirement.

What if my products have not arrived

Firstly, please check the delivery deadline in the print of your electronic invoice. If the deadline has not passed, your product should be delivered within the allocated time. However, if the delivery deadline has been and gone and you haven’t received your product, please contact us to enquire about when your item will be delivered. Sonofax Sdn Bhd contact details can be found on your electronic invoice.

How do I change my delivery address?

To change your delivery address, you need to contact us as soon as possible to avoid your product being delivered to the incorrect address. Contact details of Sonofax Sdn Bhd can be found printed on your electronic Invoice.

Who delivers my products?

Local or Klang Valley orders will delivered by our own driver. While outstations are either delivered by appointed transporter or appointed courier services.

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