FAQ
Delivery Terms and Conditions
What is the difference between pick-up and delivery?
We provide some deal of purchasing options for pick-up or delivery. The pick-up option requires customers to pick-up or self-collection their products from a physical place (at our factory Sonofax). While another option is, we deliver after payment is successful. Deals with delivery will deliver your deliveries products to your doorstep. Delivery is to (1) one location address per order, per Delivery Order/Invoice. Subject to Terms & Conditions apply. Self-Collection please call us at least (1) one day in advance.
What do the different delivery terms mean?
| AREA | DELIVERY SURCHARGE | ORDER METHOD |
|---|---|---|
| Klang Valley | Free delivery with a minimum order of RM500.00 and above per invoice. | Call In |
| Outside Klang Valley (Putrajaya/Cyberjaya/ Kuala Selangor and others) | Free delivery with a minimum order of RM1,000.00 and above per invoice. | Call In |
| Outstation (Langkawi/Genting Highland/Cameron Highland) | Minimum order of RM1,000.00 per invoice (subject to applicable delivery charges). | Call In |
| East Malaysia | Min chargeable 0.5m3, except Labuan & Lahad Datu 1.0m3 | Strictly Call In only |
Nationwide Delivery Available:
Delivery may be available with a surcharge. Please call to confirm.
Overseas Delivery:
Delivery is available to Overseas but will be handled by our Export Department Sales Representative Team. Please call to confirm. Order must be made via call in or email to us directly at info@telepaper.com
What is the min order per delivery?
Klang Valley Delivery:
Free delivery with a minimum order of RM500.00 and above per invoice
Outside Klang Valley Delivery (Putrajaya/Cyberjaya/ Kuala Selangor and others):
Free delivery with a minimum order of RM1,000.00 and above per invoice
Outstation Delivery (Langkawi/Genting highland/Cameron highland):
Minimum order of RM1,000.00 per invoice (subject to applicable delivery charges).
Peninsular Malaysia:
Minimum order of RM1,000.00 per invoice for dealer and RM500.00 per invoice for end-user; Delivery to ground floor only.
East Malaysia:
Min chargeable per transaction must be at least 0.5m3 per transaction Delivery Order, EXCEPT Lahad Datu & Labuan at 1.0m3. Order must thru our East Malaysia sales team member. Please call to confirm.
Overseas Delivery:Order will be handled by our export Sales Representative Team. Please feel free to visit our official website at www.telepaper.com or email us directly at info@telepaper.com
When will my products arrive?
Delivery Lead Time
Local Delivery (Klang Valley and Outside Klang Valley):
3-5 working days (subject to location)
Outstation Delivery (within Peninsula Malaysia):
5-7 working days (subject to location)
East Malaysia:
2-4 weeks (subject to shipment schedules). A minimum chargeable volume of 0.5m3 for all Ports of delivery within 10km radius and ground floor only except for Labuan & Lahad Datu, minimum 1m3. Note: Additional charges for 1st Floor and above. Please call to confirm.
Overseas Delivery:
Subject to destination or country selection. Will be handle by our export Sales Representative teams member. For further information, kindly contact us at email info@telepaper.com
Remarks: Above conditions subject to stock availability & min quantity order is required. For bulk order, please call to confirm.
Are products covered by warranty?
The products sold on Sonofax Sdn Bhd are sold as described on the deal page. To claim a manufacturer’s warranty, please contact Sonofax Sdn Bhd for the deal. Contact information is located on Contact Us tab at our website. Term and Condition may apply.
What if I receive a defective products?
For traceability purpose, please kindly note that our carton boxes are printed with an internal security code used to trace the manufacturing date, production code, and job number. Kindly snap a clear photo of the carton box, especially the printed code area, and share it with us for further investigation.
